Vendor And Product Information

Vendors and Products Offered

• Affordable Homeschool Testing Services
  Our mission at Affordable Homeschool Testing Services is to help homeschool parents by offering high quality, modern assessments. We offer MAP® GrowthTM assessments, untimed, online tests children may take at home. MAP Growth adapts to the student’s performance across grade-level, so every student gets a test that is tailored to them, whether they are working at, above or below grade-level (or even a mix of the three). Within days, parents receive detailed score reports (typically 30-60 pages) that tell them what their child knows and what they are ready to learn next, and how much academic growth is typical for students like their child.
  * High quality, modern assessments

• Art of Problem Solving
  Delivers online educational resources such as online school, bookstores, and other items.
  * Online schooling/curriculum
  * Bookstore

• Best Buy
  Best Buy is a leading provider of technology products, services, and solutions.
  * Laptops
  * Electronics
  * Devices

• Complete Book & Media Supply
  One of the world’s leading suppliers of books, subscriptions, and media for education.
  * Books
  * Videos

• Curriculum Associates
  Education publishing company that designs research-based print and online instructional materials, screens and assessments, and data management tools for students and educators.
  * Online curriculum programs
  * iReady

• • FlagHouse
    Offers resources for sport, recreation, special needs, and more.
    * Exercise and fitness
    * Sensory Materials
    * Motor Skills
    * Physical Education
    * Special Needs

• Fun And Function
  Offers sensory therapy and other therapeutic products.
  * Therapy swings
  * Weighted vests and blankets

• Lakeshore Learning
  Lakeshore sells innovative educational materials that spark young imaginations, instill a sense of wonder and foster a lifelong love of learning. With materials for infants and toddlers through the 6th grade, they help children reach developmental milestones and achieve educational goals.
  * Arts and Crafts
  * Blocks and Builders
  * Educational Software
  * Language and Reading
  * Math
  * Science
  * Games and Puzzles
  * Imaginative Games

• Mango Languages
  Students can learn how to speak like a local in over 70 world languages and dialects, and in more than 20 ESL/ELL courses that teach through proven, building-block methodology, featuring relevant native-speaker dialogue, cultural insights, and critical-thinking exercises, while complex language acquisition theories are applied behind the scenes — making the learning material practical and digestible.
  * Foreign language software

• Mosa Mack
  Mosa Mack Science is a new award-winning resource built for the Next Generation Science Standards. Each inquiry-based unit contains three lessons that progress upwards on Blooms Taxonomy and the Depth of Knowledge (DOK) chart.
  * Online science curriculum for grades 4-8

• Office Depot
  Office Depot is an office supply retailer.
  * School Supplies

• School Specialty
  Delivers innovative educational products, programs, and services that help families create a better and more prepared tomorrow.
  * Supplies
  * Curriculum
  * Educational Technology

• Timberdoodle
  Timberdoodle delivers unique and innovative homeschooling items that are fun for kids and parents.
  * Homeschool curriculum kits
  * Other learning aids

Returning a Product Purchased through MyScholarShop

• Affordable Homeschool Testing Services
  • Are returns accepted?
    • Affordable Homeschool Testing Services doesn’t accept returns, and will not invoice the student account until after the testing session that the parent purchased is completed.

• Art of Problem Solving
  • What phone number/email should parents contact for returns?
    • Primary contact number for returns is 858-675-4555.
  • Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
    • It takes Art of Problem Solving about 3-5 days to issue credit for returned purchases after receiving the returned item.
      
      
• Best Buy
  • How are in-store returns handled?
    • If it is within the first 14 days, the store can do an exchange or return. If the return is done in-store, the credit will go back into the parent’s account in standard processing time.
  • What phone number/email should parents contact for returns?
    • You can utilize the BusinessReturns@bestbuy.com box for the following reasons:
      • Help submitting a return
        • – Lost Claim / Damaged
        • – Customer Doesn’t want / Wrong Item
      • Checking the status of a return
        • – If the item has been received by our warehouse
        • – If credit has been given
        • – Approved / Denied / In process
    • You can utilize the BusinessCare@bestbuy.com box for any other request (Outside of returns):
      • Checking on the status of an order
        • – Tracking
        • – If it was placed
        • – If its home Delivery / when its scheduled
      • Canceling an order (Can only cancel for the following reasons)
        • – Fraud (not guaranteed)
        • – In store pick up
        • – Home Delivery (if 3 days away)
      • Updating addresses
  • Once the item is mailed back, how long will it take to receive a credit back to the scholarship account?
    • Once the item is received in the warehouse, and checked in, it should only take up to 48 hours for the credit to process.

• CDW
• Are returns accepted
  • Yes, CDW has a 30 day return policy from the time the unit is received.
• What phone number/email should parents contact for returns?
  • For all returns, please reach out to Brendan Walker brenwal@cdw.com (312-705-9547)
    Please include the CDW order number and Step-Up PO # on all return requests.
• Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
• Once the return is approved, you will receive a call tag to send the unit(s) back, all shipping is covered by CDW
• Once CDW revives the unit(s), you can expect the credit back to your scholarship account within 3-5 business days.
• Complete Book & Media Supply
  • What phone number/email should parents contact for returns?
    • Returns require prior approval and must be received back within 30 days of the original shipment date. Parents may contact Customer Service at customerservice@completebook.com (email preferred) or 800-986-1775.
  • Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
    • Upon verification of the returned item, credits will be processed within one week.

• Curriculum Associates
  • What phone number/email should parents contact for returns?
    • Parents may contact our Customer Service department M-F 8:30-5pm at 800-225-0248. They will need to ask for a Return Materials Authorization # and provide some basic info on what they are returning. They will also need to complete the return form found on our website at here. Parents will need to indicate that the materials must be returned against the Step Up For Students account, since the parent did not purchase directly through Curriculum Associates and do not have their own individual account within our entry/finance systems.
  • Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
    • If the item is received in “saleable” condition per our return policy found on the link provided above, it could take up to two weeks for the credit.

• FlagHouse
  • What phone number/email should parents contact for returns?
    • Parents can contact Brooke Kessler at 800-793-7900 ext. 7522 to start the return process.
  • Once the item is mailed back and received by the vendor, how long will it take to receive a credit back to the scholarship account?
    • The process takes around 5-7 days. FlagHouse recommends that parents keep their tracking numbers so they can follow up.
  • Other notes:
    • To return or exchange merchandise, simply follow the directions on the packing slip enclosed with your order. To return items that were shipped by truck, please call 800-793-7900 x 7522. FlagHouse cannot accept the return of a software, bathing, hygiene, or feeding product unless it is in its unopened original packaging. Please understand that FlagHouse cannot cancel custom-made items in production, nor accept their return unless defective. A restocking fee of up to 20 percent may apply.

• Fun And Function
  • Returns:
    • Our goal is 100% customer satisfaction. To make a return, please follow these easy steps within 90 days for a full refund on the product(s). The customer is responsible for the cost of return shipping. Returned items must be new and unused, in the original packaging. Any item returned within 90 days, that is not in resellable condition, will have a 20% restocking fee deducted from the refund. Additionally, any items with the truck symbol that is returned will also have a 20% restocking fee deducted from the refund. Clearance items and oral products cannot be returned or exchanged.

      1. Request a Return Authorization Number from support@funandfunction.com or call 1.800.231.6329. Briefly describe why you are returning the item(s) to help us track any issues.

      2. Ship the item(s) to the special mailing address that will be provided to you along with the authorization number. Do not ship it elsewhere or your refund may be delayed. Properly pack the item(s) to arrive in good condition. Include your name, address, and authorization number on the outside of the box.

      3. We refund your purchase once we receive the item in good, saleable condition. You will receive a refund within 4-5 business days after we receive the item.

      * Exceptions Apply: Oral motor products, underwear and final sale products are non-returnable as indicated on those product pages. Selected items have a 30-day return policy, and/or a 20% restocking fee, as indicated on those product pages.

• Lakeshore Learning
  • How are in-store returns handled?
    • Lakeshore Learning no longer accepts returns at their retail locations. Please reach out to the number listed below to initiate the return process.
  • What phone number/email should parents contact for returns?
    • Lakeshore Customer Service Team can be reached via email: lakeshore@lakeshorelearning.com or phone 800.428.4414 (Monday to Friday 6am- 6pm).
  • Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
    • The parent’s account will be credited within 10 business days.

• Mango Languages
  • Are returns accepted?
    • Mango Languages does not support returns, but they do have a 30 day free trial on their website, learn.mangolanguages.com/welcome/signup.

• Mosa Mack
  • Are returns accepted?
    • Mosa Mack is an online curriculum provider that offers a free 30-day trial so parents may preview the curriculum before purchasing. Once a curriculum is purchased, returns cannot be made.

• Office Depot
  • How are in-store returns handled?
    • Please do not return items to Office Depot retail locations, as their systems will not credit back your scholarship account properly. Parents should contact Office Depot’s customer service line (888-777-4044) to begin the return process.
  • What phone number/email should parents contact for returns?
    • Parents should call Office Depot’s customer service line (888-777-4044).
  • Other notes:
    • Most items can be returned in their original packaging within 30 days of purchase for a replacement or full refund.
      Exceptions:
       – Furniture, computers and business machines with accessories in original packaging can be returned within 14 days after purchase for a full refund.
       – Opened computers, business machines and software (with accessories and original packaging) can be exchanged for the same item within 14 days of purchase.
       –  Special order products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as SPECIAL ORDER.

• School Specialty
  • What phone number/email should parents contact for returns?
    • Parents should call Kurt VanHandel (888-388-3224 ext. 5767) with School Specialty to initiate the return process, or to inquire about order status.
  • Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
    • The funds will be returned to the account within 5 business days.

• Timerboodle
  • What phone number/email should parents contact for returns?
    • Parents should call 800-478-0672 or email mail.timberdoodle.com to start the return process. Please mention if the item that is being returned is damaged or defective. The item can be returned within 60 days of purchase, but it must be in a resealable condition (no writing in the books, pages missing, etc.). More information can be found here: https://timberdoodle.com/pages/returns
  • Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
    • Estimates are dependent on the time of year due to the size of the business at Timberdoodle. It can take anywhere from 3-10 business days most of the year, but the busy season can take 6 weeks for the return to process fully.