Vendor And Product Information | Step Up For Students

MyScholarShop: Vendor and Product Information

Items Requiring Approval For Purchasing In MyScholarShop

Device – Digital
- Computer – Desktop
- Computer – Laptop
- iPhone/Android Phone
- Tablet – Boogieboard LCD
- Tablet – iPad
- Tablet – Leap Frog
- Tablet – Reader
Game Consoles and Video Games

These items will be sent to a queue for approval. If the request is rejected, the parent will receive the reason in MyScholarShop under “My Requests.” If the request is accepted, the item will be sent to our supplier for fulfillment.

Vendors and Products Offered

Affordable Homeschool Testing Services
Our mission at Affordable Homeschool Testing Services is to help homeschool parents by offering high quality, modern assessments. We offer MAP® GrowthTM assessments, untimed, online tests children may take at home. MAP Growth adapts to the student’s performance across grade-level, so every student gets a test that is tailored to them, whether they are working at, above or below grade-level (or even a mix of the three). Within days, parents receive detailed score reports (typically 30-60 pages) that tell them what their child knows and what they are ready to learn next, and how much academic growth is typical for students like their child.
* High quality, modern assessments

Art of Problem Solving
Delivers online educational resources such as online school, bookstores, and other items.
* Online schooling/curriculum
* Bookstore

Best Buy
Best Buy is a leading provider of technology products, services, and solutions.
* Laptops
* Electronics
* Devices

Complete Book & Media Supply
One of the world’s leading suppliers of books, subscriptions, and media for education.
* Books
* Videos
CDW

CDW is a leading information technology products and expertise provider.
- Laptops
- Desktops
- Tablets

Curriculum Associates
Education publishing company that designs research-based print and online instructional materials, screens and assessments, and data management tools for students and educators.
* Online curriculum programs
* iReady

- FlagHouse
  Offers resources for sport, recreation, special needs, and more.
  * Exercise and fitness
  * Sensory Materials
  * Motor Skills
  * Physical Education
  * Special Needs
Dell

Dell provides technology solutions and products.
- Laptops
- Desktops
Discover Talking Pen

Discover Talking Pen and Discover Wonders Talking Books are Science, STEM focused educational tools for children.
- Talking STEM Books
- Talking Pens
- Recording Stickers
Easy Peasy Science

Easy Peasy Science provides your science fair project in a box! They provide kits that include what you need to complete a quality science fair project, including papers, in just a few days.
- STEM products, including Snap Rovers and Snap Circuits
- Pocket Microscopes
- Science subject bundles
- Workbooks
- Dissection kit subscription boxes

Fun And Function
Offers sensory therapy and other therapeutic products.
* Therapy swings
* Weighted vests and blankets

HP

HP is a leading information technology product provider.
- Desktops
- Laptops
- Monitors
- Keyboards and Mice
- Printer Ink and Toner
- Printers

Lakeshore Learning
Lakeshore sells innovative educational materials that spark young imaginations, instill a sense of wonder and foster a lifelong love of learning. With materials for infants and toddlers through the 6th grade, they help children reach developmental milestones and achieve educational goals.
* Arts and Crafts
* Blocks and Builders
* Educational Software
* Language and Reading
* Math
* Science
* Games and Puzzles
* Imaginative Games
Muzology

Muzology harnesses the power of music to make math fun and accessible.
- Subscriptions to Muzology’s platform

Mango Languages
Students can learn how to speak like a local in over 70 world languages and dialects, and in more than 20 ESL/ELL courses that teach through proven, building-block methodology, featuring relevant native-speaker dialogue, cultural insights, and critical-thinking exercises, while complex language acquisition theories are applied behind the scenes — making the learning material practical and digestible.
* Foreign language software

Mosa Mack
Mosa Mack Science is a new award-winning resource built for the Next Generation Science Standards. Each inquiry-based unit contains three lessons that progress upwards on Blooms Taxonomy and the Depth of Knowledge (DOK) chart.
* Online science curriculum for grades 4-8
Office Depot
Office Depot is an office supply retailer.
* School Supplies
Scholastic

Scholastic is a leader in publishing and education for nearly 100 years, providing books, literary resources, and educational services for kids.
- Grade level specific sets of books and reading materials
- Specially curated sets of books and reading materials

School Specialty
Delivers innovative educational products, programs, and services that help families create a better and more prepared tomorrow.
* Supplies
* Curriculum
* Educational Technology

Timberdoodle
Timberdoodle delivers unique and innovative homeschooling items that are fun for kids and parents.
* Homeschool curriculum kits
* Other learning aids
Time4Learning

Time4Learning is an award-winning online curriculum teaching math, language arts, science, social studies, and more.
- Subscription to Time4Learning’s online curriculum platform
TUNE into READING

TUNE into READING is committed to creating and delivering the fastest, most effective and affordable literacy, reading intervention, and language products for today’s education market for struggling readers.
- Subscription to TUNE into READING’s platform
We Craft Box

We Craft Box creates a crafting unit in a box, setting you up with all the materials and directions to be imaginative and create.
- Subscription boxes of We Craft Box craft sets

Returning a Product Purchased through MyScholarShop

Affordable Homeschool Testing Services
- Are returns accepted?
  - Affordable Homeschool Testing Services doesn’t accept returns, and will not invoice the student account until after the testing session that the parent purchased is completed.

Art of Problem Solving
- What phone number/email should parents contact for returns?
  - Primary contact number for returns is 858-675-4555.
- Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
  - It takes Art of Problem Solving about 3-5 days to issue credit for returned purchases after receiving the returned item.
Best Buy
- How are in-store returns handled?
  - If it is within the first 14 days, the store can do an exchange or return. If the return is done in-store, the credit will go back into the parent’s account in standard processing time.
- What phone number/email should parents contact for returns?
  - You can utilize the BusinessReturns@bestbuy.com box for the following reasons:
    - Help submitting a return
      - – Lost Claim / Damaged
      - – Customer Doesn’t want / Wrong Item
    - Checking the status of a return
      - – If the item has been received by our warehouse
      - – If credit has been given
      - – Approved / Denied / In process
  - You can utilize the BusinessCare@bestbuy.com box for any other request (Outside of returns):
    - Checking on the status of an order
      - – Tracking
      - – If it was placed
      - – If its home Delivery / when its scheduled
    - Canceling an order (Can only cancel for the following reasons)
      - – Fraud (not guaranteed)
      - – In store pick up
      - – Home Delivery (if 3 days away)
    - Updating addresses
- Once the item is mailed back, how long will it take to receive a credit back to the scholarship account?
  - Once the item is received in the warehouse, and checked in, it should only take up to 48 hours for the credit to process.

CDW
- Are returns accepted
  - Yes, CDW has a 30 day return policy from the time the unit is received.
- What phone number/email should parents contact for returns?
  - For all returns, please reach out to Brendan Walker brenwal@cdw.com (312-705-9547)
    Please include the CDW order number and Step-Up PO # on all return requests.
- Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
  - Once the return is approved, you will receive a call tag to send the unit(s) back, all shipping is covered by CDW
  - Once CDW revives the unit(s), you can expect the credit back to your scholarship account within 3-5 business days.
Complete Book & Media Supply
- What phone number/email should parents contact for returns?
  - Returns require prior approval and must be received back within 30 days of the original shipment date. Parents may contact Customer Service at customerservice@completebook.com (email preferred) or 800-986-1775.
- Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
  - Upon verification of the returned item, credits will be processed within one week.

Curriculum Associates
- What phone number/email should parents contact for returns?
  - Parents may contact our Customer Service department M-F 8:30-5pm at 800-225-0248. They will need to ask for a Return Materials Authorization # and provide some basic info on what they are returning. They will also need to complete the return form found on our website at here. Parents will need to indicate that the materials must be returned against the Step Up For Students account, since the parent did not purchase directly through Curriculum Associates and do not have their own individual account within our entry/finance systems.
- Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
  - If the item is received in “saleable” condition per our return policy found on the link provided above, it could take up to two weeks for the credit.
Dell

What phone number/email should parents contact for returns?

Dell Customer Care 800-695-8133 www.dell.com/customercare

What phone number/email can parents contact for support?

Dell Tech Support 800-348-6147 www.dell.com/support
Discover Talking Pen

What phone number/email should parents contact for returns?

Parents can call Discover Talking Pen at 515-635-4814. There is also a one-year warranty on the Talking Pen product.
Easy Peasy Science

What phone number/email should parents contact for returns?

Parents can call 352-363-1398 or email Easy Peasy Science at contact@easypeasysciencefair.com to start the return process.

FlagHouse
- What phone number/email should parents contact for returns?
  - Parents can contact Brooke Kessler at 800-793-7900 ext. 7522 to start the return process.
- Once the item is mailed back and received by the vendor, how long will it take to receive a credit back to the scholarship account?
  - The process takes around 5-7 days. FlagHouse recommends that parents keep their tracking numbers so they can follow up.
- Other notes:
  - To return or exchange merchandise, simply follow the directions on the packing slip enclosed with your order. To return items that were shipped by truck, please call 800-793-7900 x 7522. FlagHouse cannot accept the return of a software, bathing, hygiene, or feeding product unless it is in its unopened original packaging. Please understand that FlagHouse cannot cancel custom-made items in production, nor accept their return unless defective. A restocking fee of up to 20 percent may apply.

Fun And Function
- Returns:
  - Our goal is 100% customer satisfaction. To make a return, please follow these easy steps within 90 days for a full refund on the product(s). The customer is responsible for the cost of return shipping. Returned items must be new and unused, in the original packaging. Any item returned within 90 days, that is not in resellable condition, will have a 20% restocking fee deducted from the refund. Additionally, any larger items that ship by truck that are returned will also have a 20% restocking fee deducted from the refund. Clearance items and oral products cannot be returned or exchanged.
    1. Request a Return Authorization Number from support@funandfunction.com or call 1.800.231.6329. Briefly describe why you are returning the item(s) to help us track any issues.
    
    2. Ship the item(s) to the special mailing address that will be provided to you along with the authorization number. Do not ship it elsewhere or your refund may be delayed. Properly pack the item(s) to arrive in good condition. Include your name, address, and authorization number on the outside of the box.
    
    3. We refund your purchase once we receive the item in good, saleable condition. You will receive a refund within 4-5 business days after we receive the item.
    
    * Exceptions Apply: Oral motor products, underwear and final sale products are non-returnable as indicated on those product pages. Selected items have a 30-day return policy, and/or a 20% restocking fee, as indicated on those product pages.
HP

What phone number/email should parents contact for returns?

Parents can call 1-800-888-0534 to start the return process, or for any questions about orders placed in MyScholarShop.

Lakeshore Learning
- How are in-store returns handled?
  - Lakeshore Learning no longer accepts returns at their retail locations. Please reach out to the number listed below to initiate the return process.
- What phone number/email should parents contact for returns?
  - Lakeshore Customer Service Team can be reached via email: lakeshore@lakeshorelearning.com or phone 800.428.4414 (Monday to Friday 6am- 6pm).
- Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
  - The parent’s account will be credited within 10 business days.

Mango Languages
- Are returns accepted?
  - Mango Languages does not support returns, but they do have a 30 day free trial on their website, learn.mangolanguages.com/welcome/signup.

Mosa Mack
- Are returns accepted?
  - Mosa Mack is an online curriculum provider that offers a free 30-day trial so parents may preview the curriculum before purchasing. Once a curriculum is purchased, returns cannot be made.
Muzology

What phone number/email should parents contact for returns?

Parents can email info@muzology.com to start the return process.

Office Depot
- How are in-store returns handled?
  - Please do not return items to Office Depot retail locations, as their systems will not credit back your scholarship account properly. Parents should contact Office Depot’s customer service line (888-777-4044) to begin the return process.
- What phone number/email should parents contact for returns?
  - Parents should call Office Depot’s customer service line (888-777-4044).
- Other notes:
  - Most items can be returned in their original packaging within 30 days of purchase for a replacement or full refund.
    Exceptions:
    – Furniture, computers and business machines with accessories in original packaging can be returned within 14 days after purchase for a full refund.
    – Opened computers, business machines and software (with accessories and original packaging) can be exchanged for the same item within 14 days of purchase.
    – Special order products may not be returned or exchanged. This includes items that are not stocked in one of our warehouses and/or are indicated as SPECIAL ORDER.
Rainbow Resource

What phone number/email should parents contact for returns?

Parents can call 888-841-3456 or email info@rainbowresource.com to start the return process.

What is Rainbow Resource’s return policy?

To see Rainbow Resource’s return policy, please click here.
Scholastic

What phone number/email should parents contact for returns?

Parents can call 1-800-724-2222, option 2 to start the return process.

School Specialty
- What phone number/email should parents contact for returns?
  - Parents should call Kurt VanHandel (888-388-3224 ext. 5767) with School Specialty to initiate the return process, or to inquire about order status.
- Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
  - The funds will be returned to the account within 5 business days.

Timerboodle
- What phone number/email should parents contact for returns?
  - Parents should call 800-478-0672 or email mail.timberdoodle.com to start the return process. Please mention if the item that is being returned is damaged or defective. The item can be returned within 60 days of purchase, but it must be in a resealable condition (no writing in the books, pages missing, etc.). More information can be found here: https://timberdoodle.com/pages/returns
- Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
  - Estimates are dependent on the time of year due to the size of the business at Timberdoodle. It can take anywhere from 3-10 business days most of the year, but the busy season can take 6 weeks for the return to process fully.
Time4Learning

What phone number/email should parents contact for returns?

Parents can email support@time4learning.com or call 888-771-0914 to start the return process.
TUNE into READING

What phone number/email should parents contact for returns?

Parents can call 888-357-8863 or email support@elpcorp.com to start the return process.
We Craft Box

What phone number/email should parents contact for returns?

Parents can email hello@wecraftbox.com for questions on their order and initiate the return process.