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Reimbursement

Reimbursements provide another way to maximize purchasing flexibility. If you pay out of pocket for an eligible expense, you can submit a reimbursement request through EMA to be reimbursed from your child’s account.

Eligible Expenses

Scholarship funds are designed to support your child’s unique educational needs and may only be used for approved expenses. To help you make the most of these resources with confidence, check out the Unique Abilities Purchasing Guide for detailed guidance on what qualifies.

Reimbursement Deadlines

Reimbursement Type Eligible Purchase Window Reimbursement Request Window
2025-26 Reimbursements July 1, 2025 - June 30, 2026 July 1, 2025 - October 31, 2026
2026-27 Reimbursements July 1, 2026 - June 30, 2027 July 1, 2026 - July 31, 2027
Eligible Reimbursements Before Scholarship Year Begins Any time before July 1, 2026 July 1, 2026 - July 31, 2027
Eligible Reimbursements for Services in Advance Within four (4) months of the reimbursement request, or within one (1) year if the provider attests the service is nonrefundable July 1, 2026 - July 31, 2027

Supporting Documentation for Proof of Payment

To make sure reimbursement requests are handled smoothly, families will need to provide documentation showing that the parent or guardian paid for the purchase.

The following documents can serve as proof that the parent or guardian paid for the purchase:

  • A receipt including the complete transaction date (MM/DD/YY), and the amount paid.
  • An invoice including the complete transaction date (MM/DD/YY) and demonstrating that it has been paid in full. Demonstration that it has been paid in full includes a “paid in full” stamp, the display of the invoice amount and payment amount, or a zero balance.

Please note:

  • An invoice that does not show payment in full, or that does not list how payment was made, will not be accepted.
  • If the provider’s name on your proof of payment differs from the provider listed on the invoice or receipt, you’ll need to include supporting documentation from the provider, such as a letter, to explain the difference.

Video Library

How to create your FTC/FES-EO account
How to complete an FTC/FES-EO application
Document checklist for FTC/FES-EO applications

Get Started

1

Set Up Your Preferred Payment Method

You can choose to receive your funds by direct deposit (ACH), check or PayPal. Follow our Reimbursement Payment Methods Guide to make your selection.

2

Submit Your Reimbursement Request with Confidence

Follow our step-by-step Reimbursement Request Instructions to ensure your reimbursement request is submitted accurately and avoid any delays.

3

Congratulations! 

Be sure to monitor your email and your EMA account for any updates or requests for additional documentation. Please allow up to 60 days for your reimbursement request to be fully reviewed once all required documents have been submitted.

As a reminder, reimbursements are tied to the school year in which purchases were made. For the 2025–26 school year, you may submit reimbursement requests by October 31, 2026, as long as the purchase occurred between July 1, 2025, and June 30, 2026.

Was Your Reimbursement Denied?

If a reimbursement request is denied, parents or guardians may appeal the decision once through EMA. To do this, go to the Reimbursements tab on the left side of the dashboard. Find the denied reimbursement request and open it. Scroll down to the bottom of the page where you will see a red APPEAL button. Click this button to start your appeal for the original reimbursement request. Here, you can update the initial reimbursement request and provide additional documentation. 

Appeals will only be reviewed through the established process. Step Up For Students is unable to review appeals or resubmission requests that are sent via email or through any other customer service channel.

Helpful Resources:

Planning Ahead?

You can request pre-authorization for future expenses by following Pre-Authorization Request Instructions. Once approved, you’ll have the flexibility to either submit a reimbursement request later or purchase directly through MyScholarShop.

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