Frequently Asked Questions
Florida Tax Credit Scholarship FAQs
When Step Up For Students is accepting applications for the income-based scholarship families must complete an online application AND submit the required supporting documentation. The documents needed will vary from one application to the next depending on each family’s situation. However, the following documents are ones that are typically requested. Please keep in mind that you will likely be requested to submit additional documents depending on your particular situation.
- Paystubs (30 consecutive days closest to when you submit your application.
- Proof of residency for all members in the household (I.E.- health insurance, Medicaid, income documentation, utility bills, court custody documents or residential lease listing household members)
- Any other sources of income (i.e. – unemployment benefits, social security benefits, child support benefits, etc.)
- Driver’s license or passport for primary and secondary parents
Applications are processed on a first-come, first-served basis in the order all required documents are received.
Lower-income families have priority.
Application processing times vary depending on the volume of applications received by Step Up For Students and can take up to six weeks in some cases. If you are concerned about the time that it is taking to process your application, please call us at 1-877-735-7837 or email firstname.lastname@example.org. You may also reach out to us via online chat on our website.
Your application status is available through your Step Up For Students Parent Login. Click here to log in with your User ID and password. Once you have logged in, click on Application Status for more information. You can also call us at 1-877-735-7837, email email@example.com or reach out to us via online chat on our website.
An application is placed on hold if additional documents are needed for a determination to be made. To find out what additional information is needed, please access the Step Up For Students Parent Login by clicking here. Once you have logged in, click on “Apply/Resume” for more information.
If you have any questions regarding the documents that are being requested, you can call us at 1-877-735-7837 or email firstname.lastname@example.org. You may also reach out to us via online chat on our website.
If approved for a Florida Tax Credit Scholarship, log into your account and click on Application Status to print the award letter for each awarded student.
If you are using the income-based scholarship – private school option, take the award letter(s) to the eligible, participating private school of your choice so the school administrator can complete and submit a School Commitment Form for your student to let us know your child is attending their school on the scholarship. IMPORTANT: For a Florida Tax Credit Scholarship student to be properly enrolled and receive payment, the parent MUST take the award letter to the school of your choice as soon as possible, in order to secure your award. (Note: At this time all 2020-21 income-based award letters are intentionally missing student Award IDs which schools need to enroll the student through Step Up for their school. Families and schools will be notified when Award IDs are available so schools can be provided with updated copies.)
If you would like to use the income-based scholarship – transportation option, please email us at FTCTransportation@sufs.org to let us know so we can advise you of next steps. To learn more about the transportation option, click here and visit the “What are my child’s options” item within the Florida Tax Credit Scholarship – Eligibility and Program Details section.
Find an eligible school here. You can filter the list in a variety of ways to help you find ones that may interest you. If you see a school that interest you, please contact the school to learn more, including if they have available space for your child.
To learn more, please click here and review the “What are my child’s options” within the Florida Tax Credit Scholarship and Family Empowerment Scholarship sections.
If you need to transfer your child to another eligible, participating private school within Florida during the school year, please first make arrangements with your child’s current school regarding any payments owed to them. Depending on your student’s last day of the school, the school may be due an additional payment and it is your responsibility to ensure the check is signed. The school will need to submit an Exit Confirmation Form so that we can release your scholarship. You will then need to provide a copy of your child’s Award Letter to the new school so that they can submit a School Commitment Form for your child.
- If a student is expelled three times, the student will not be able to transfer, and the student will lose the scholarship with no option to renew.
- Before you remove your student from the school you should notify the school and understand the school’s policy regarding transferring to another school. The school may require an early withdrawal payment, which will not be covered by Step Up For Students.
If your scholarship application has been denied and you have submitted an appeal, you can log in to your account here to view your appeal status under the Application Status tab.
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Contact Center Hours:
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Do you have a concern about a private school participating in the Florida Tax Credit or Gardiner scholarship programs?
Please submit your concern to the Florida Department of Education by clicking here.