Frequently Asked Questions

1. Your child must be 5 on or before September 1st if entering kindergarten, or 6 if entering first grade.

2. Families who qualify for the free or reduced-price lunch program may qualify for a scholarship. Or, if your family receives SNAP (food stamps), TANF, or FDPIR, the student may qualify.

Income guidelines are listed under How the Scholarship Works in the For Parents tab.

If you have any further questions please contact us at 1-877-735-7837.

Students who qualify may receive up to $5,886 for the 2016-2017 school year for private school tuition and fees OR $500 to help cover transportation to a public school in another county/district.

Find an eligible school here. The schools are indexed in a variety of ways to help you find ones that may interest you.

Application status is available through the parent login on this web site. Call up your application with your User ID and password to see where it stands. Once you’ve logged in, click on Application Status for more information. You can also call us 1-877-735-7837.

An application is placed on hold if additional documents are needed in order for a determination to be made. To find out what additional information is needed please access the parent login on this web site. If you have any questions regarding the documents that are being requested you can call us at 1-877-735-7837.

Log onto your account, click on Application Status and print the award letter for each student. Take the letter to the eligible, participating school of your choice and school administrators there will fill out a commitment form and send it to us so that we know where your child is attending school.

The scholarship to attend an eligible, participating private school will cover published tuition and fees up to $5,886 per child, per year for the 2016-2017 school year. This scholarship amount is prorated based on the school’s first day, the student’s first day of attendance, the date that the school was deemed compliant by the Florida Department of Education or the date of approval, whichever is latest. The scholarship to attend an out-of-district public school is up to $500 per child per year. This scholarship amount is prorated based on the school’s first day, the student’s first day of attendance or the date of approval.

You can log in to your account to view your appeal status under the Application Status tab.

In order to transfer schools, you must first make arrangements with your child’s current school to sign any remaining scholarship checks owed to them after your departure. Also, you must have paid any outstanding balances due to the school. Failure to do so will impact your continued scholarship funding. The school will need to submit an Exit Confirmation Form so that we can release your scholarship. You will then need to provide a copy of your child’s Award Letter to the new school so that they can submit a School Commitment Form for your child. If a student is expelled three times, the student will not be able to transfer and the student will lose the scholarship with no option to renew.

The statute that governs the Step Up For Students Scholarship is Florida statute number 1002.395.

We are not able to predict processing times as each application is unique.However, most applications take about 2-3 weeks to process as long as all supporting documents are submitted immediately. If you are concerned about the time that it is taking to process your application, please call us at 1-877-735-7837 or email

The documents needed will vary from one application to the next depending on each family’s situation. However, the following documents are ones that are typically requested. Please keep in mind that you will likely be requested to submit additional documents depending on your particular situation.

  • Paystubs (30 consecutive days closest to when you submit your application)
  • Birth certificate if your child is entering kindergarten or first grade
  • Proof of residency for all members in the household (I.E.- health insurance, Medicaid, income documentation, utility bills, court custody documents or residential lease listing household members)
  • Any other sources of income (i.e. – unemployment benefits, social security benefits, child support benefits, etc.)
  • Driver’s license or passport for primary and secondary parents

4 Call us at 1-877-735-7837
English, Spanish and Creole speaking agents are available to assist you.

Contact Center Hours:  Monday - Friday 8:30 a.m. to 4:30 p.m.

É To contact us via email (families): FTC questions: Gardiner Scholarship questions (PLSA):

É For Gardiner Scholarship providers and questions regarding reimbursement:

Do you have a concern about a private school participating in the Florida Tax Credit or Gardiner scholarship programs? Please submit your concern to the Florida Department of Education by clicking here.

É Do you have a concern about the potential misuse of this program that is not regarding a participating private school? Email us at

Address: Step Up For Students P.O. Box 54429 Jacksonville, FL 32245-4367

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