Frequently Asked Questions for the Florida Tax Credit Scholarship

Please click here and view the items within the Eligibility Requirements section.  If you have any questions after reviewing, please contact us at 1-877-735-7837 or email You may also reach out to us via online chat on our website.

4 Call us at 1-877-735-7837 English, Spanish and Creole speaking agents are available to assist you. You may also reach out to us via online chat on our website, if you prefer.

Contact Center Hours:  Monday - Friday 8:30 a.m. to 4:30 p.m.

É To contact us via email (families): FTC questions: Gardiner Scholarship questions:

É For Gardiner Scholarship providers and questions regarding reimbursement:

Do you have a concern about a private school participating in the Florida Tax Credit or Gardiner scholarship programs? Please submit your concern to the Florida Department of Education by clicking here.

É Do you have a concern about the potential misuse of this program that is not regarding a participating private school? Email us at

Address: Step Up For Students P.O. Box 54429 Jacksonville, FL 32245-4367

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