Frequently Asked Questions for the Florida Tax Credit Scholarship

Please click here and view the items within the Eligibility Requirements section.  If you have any questions after reviewing, please contact us at 1-877-735-7837 or email You may also reach out to us via online chat on our website.

Families may click here to apply for an income-based scholarship or to sign up for an interest list if applications are not currently being accepted.  

When Step Up For Students is accepting applications for the income-based scholarship families must complete an online application AND submit the required supporting documentation. The documents needed will vary from one application to the next depending on each family’s situation. However, the following documents are ones that are typically requested. Please keep in mind that you will likely be requested to submit additional documents depending on your particular situation.

  • – Paystubs (30 consecutive days closest to when you submit your application)
  • – Birth certificate if your child is entering kindergarten or first grade
  • – Proof of residency for all members in the household (I.E.- health insurance, Medicaid, income documentation, utility bills, court custody documents or residential lease listing household members)
  • – Any other sources of income (i.e. – unemployment benefits, social security benefits, child support benefits, etc.)
  • – Driver’s license or passport for primary and secondary parents

Applications are processed on a first-come, first-served basis in the order all required documents are received

4 Call us at 1-877-735-7837 English, Spanish and Creole speaking agents are available to assist you. You may also reach out to us via online chat on our website, if you prefer.

Contact Center Hours:  Monday - Friday 8:30 a.m. to 4:30 p.m.

É To contact us via email (families): FTC questions: Gardiner Scholarship questions:

É For Gardiner Scholarship providers and questions regarding reimbursement:

Do you have a concern about a private school participating in the Florida Tax Credit or Gardiner scholarship programs? Please submit your concern to the Florida Department of Education by clicking here.

É Do you have a concern about the potential misuse of this program that is not regarding a participating private school? Email us at

Address: Step Up For Students P.O. Box 54429 Jacksonville, FL 32245-4367

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