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My reimbursement is currently on hold for proof of payment, but I don't think I need it based on these new rules. What should I do? 

If your reimbursement is currently on hold for proof of payment but you believe it’s no longer required under the updated guidelines, please upload the same receipt again. This will move your reimbursement from “On Hold” back to “Submitted” status in EMA for review 


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Connect with one of our live chat agents, or call us at 1 (877) 735-7837. Our team is available Monday–Friday, 8:00 a.m.–5:00 p.m. ET.

Additionally, you can view helpful resources online at our Help Center.

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