Why do MyScholarShop (MSS) items have to be shipped to certain addresses instead of the one I want?

All purchases made through the direct buying platform (such as Amazon or MyScholarShop) are shipped to the mailing address provided in the guardian’s EMA profile

There is one exception: dependent children of active-duty U.S. Armed Forces members who have received Permanent Change of Station (PCS) orders to Florida, or whose home of record/state of legal residence is Florida at the time of renewal.

At this time, our systems cannot process shipments to out-of-state or international addresses.


More Questions? We are here for you.

Connect with one of our live chat agents, or call us at 1 (877) 735-7837. Our team is available Monday–Friday, 8:00 a.m.–5:00 p.m. ET.

Additionally, you can view helpful resources online at our Help Center.

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