Program: General
We’ve found “21” articles in category archives for “General”
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Have questions about reimbursements that are on hold, denied, under appeal, or affected by a deadline? Find answers below to these and other issues that may impact your reimbursement request:
What should I do if my reimbursement is On Hold? You should review the information requested and submit any additional documentation as soon as possible. Promptly providing the requested information can help prevent further delays in the review process. What happens if I do not respond to an On Hold request? If additional documentation is […]
Learn MoreDo you have questions about withdrawing your student from public school? Below we’ve put together some answers to your questions about the documentation you’ll need to submit to ensure you are funded and what the deadlines are, along with other helpful tips:
What students are required to provide proof of public school withdrawal to be funded for Q1 and/or Q2? New students in first grade and above in a Scholarship Choice Confirmed status in EMA that have not yet been presented for Quarter 1 funding consideration are required to provide an approved proof of withdrawal from public […]
Learn MoreWhy does my student's matrix score show as "Pending" in EMA?
For students applying for the Family Empowerment Scholarship for Students with Unique Abilities (FES-UA) program, it is normal for the matrix score in EMA to display as Pending, even after a student has been approved for a scholarship. The matrix score information is provided by the Florida Department of Education (FLDOE) and it may take […]
Learn MoreWhat does the new EMA status, "Scholarship Choice Confirmed," mean for your student?
EMA has recently begun updating student statuses with a new term: Scholarship Choice Confirmed. This status means that your student's application has been approved and they have been determined eligible for a scholarship. However, this does not mean that your student has been funded for the selected school year. It simply confirms that they have […]
Learn MoreDo you have questions about Step Up’s new family, provider, or school handbooks — or our updated purchasing guides? Explore the information below for helpful guidance and answers to your questions about these resources, along with other useful content available on our website:
For an overview of what’s changed in all of Step Up’s program handbooks (guardian, provider and schools) as well as our Private School/PEP Purchasing Guide: Take a look at these resources using these helpful links: And for a look at what’s new in the FES-UA Purchasing Guide as well as a link to the new […]
Learn MoreWhen are applications available for my student?
On February 1, applications for Private School, Unique Abilities and PEP Scholarships became available for the upcoming school year. As you prepare for the year ahead, here are a few important reminders to help everything go smoothly: Please subscribe to our Interest List to receive helpful resources and timely reminders.
Learn MoreHow do I reset my Multi-Factor Authentication (MFA) for my EMA account?
If you're unable to access the phone number linked to your EMA account or you're not receiving your MFA code, you may request an MFA reset. Please note: only the Primary Parent listed on the account can request this reset. For security reasons, we’re unable to process MFA resets for secondary contacts or other family […]
Learn MoreWhy was my MyScholarShop order denied?
There are a few common reasons why an order might not be approved. Here are the most frequent ones:
Learn MoreHow does a provider send the guardian an invoice for services?
Here is how to invoice in EMA for your services. You can only invoice after a parent reserves funds for your services in their EMA account under Marketplace.Step-by-Step Provider Invoice Guide Need more help? Watch our 3-minute video
Learn MoreWhat are the invoicing statuses for a provider’s services that I see in EMA and what do they mean?
Invoice Status and What It Means Pending — Funds reserved; waiting for service to be renderedIn Process — Service completed; invoice submittedApproved — Invoice accepted; payment pendingPaid — Payment issuedDeleted — Order removed before paymentCreating Invoice — Temporary status after submission — usually resolves in a few business days
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