Return Policy

Subscription Build Boxes (and purchases made with a bulk discount) are not eligible for returns or refunds.
However, other store items can be returned for a full refund if the items are unused, undamaged, and purchased within 60 days. To initiate a return, email [email protected]. CrunchLabs will inspect returned products upon receipt and issue refunds within 30 days to the original form of payment. Please note that all return shipping costs are the responsibility of the customer, and return packages must be in the original packaging and include the following information: customer name, order number, and reason for return.

What phone number/email should parents contact for returns?
[email protected]
(650) 267-2473

What phone number/email can parents contact for support?
Parents can contact (650) 267-2473 for support.