Why was my MyScholarShop order denied?
There are a few common reasons why an order might not be approved. Here are the most frequent ones:
- Previously Purchased or Reimbursed Items
- iPad/Tablet or laptop already reimbursed within the past 24 months
- Item Restrictions or Limitations
- Multiple tablets listed (only one allowed every 24 months)
- Sales Tax Issues
- Items missing sales tax
- Additional sales tax charged incorrectly
- Documentation or Justification Required
- Incorrect Student ID submitted
- Items ordered more than 2 weeks ago may no longer be available
- Ineligible Expenses
- Dual DVD players
- Cotton thermal blankets
More Questions? We are here for you.
Connect with one of our live chat agents, or call us at 1 (877) 735-7837. Our team is available Monday–Friday, 8:00 a.m.–5:00 p.m. ET.
Additionally, you can view helpful resources online at our Help Center.
