- Ensure all required fields are populated, such as, the Return Policy and any requested Pre-Authorization numbers.
- Remove all items from your cart.
- Add the items to your cart again.
- Log out of MyScholarShop and the Step Up For Students portal.
- Clear your browser’s cache (more info here)
- Log back in and repeat steps 1-3.
- If you continue to receive an error message, please email [email protected] and include a screenshot of the page with the error message.