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How long does it take to get a reimbursement approved?

This varies depending on the time of year and the number of orders being manually processed. Our goal is to keep this down to 7 business days or less. Parents and guardians should allow up to 60 days for reimbursement requests to be reviewed and processed after all required documentation has been submitted.


More Questions? We are here for you.

Connect with one of our live chat agents, or call us at 1 (877) 735-7837. Our team is available Monday–Friday, 8:00 a.m.–5:00 p.m. ET.

Additionally, you can view helpful resources online at our Help Center.

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