If you're unable to access the phone number linked to your EMA account or you're not receiving your MFA code, you may request an MFA reset. Please note: only the Primary Parent listed on the account can request this reset. For security reasons, we’re unable to process MFA resets for secondary contacts or other family members.

If you're the Primary Parent and need help, feel free to call us directly so we can assist you. Reach us at 1 (877) 735-7837, Monday – Friday, 8 a.m. – 5 p.m. ET.