Service Center Normal Hours of Operation
Monday – Friday
8 a.m. – 6:30 p.m. ET (Florida Tax Credit, Family Empowerment, Hope and Reading Scholarships)
8:30 a.m. – 4:30 p.m. ET (All Schools and All Providers)
At times, we may experience high call volume and know your time is important. To help you in a timely manner, we have compiled resources that may be able to assist you. Please take a moment to review these items.
Please note: Processing times for all scholarship programs is currently 2-3 weeks.
Application instructions for students eligible as of July 1, 2021:
Please note: When creating or logging in to your Step Up For Students account we strongly recommend using Google Chrome.