Service Center Normal Hours of Operation
Monday – Friday
8 a.m. – 5 p.m. ET (Income-based, Gardiner, Hope and Reading Scholarships)
8:30 a.m. – 4:30 p.m. ET (All Schools and All Providers)
Please take note of our adjusted hours for November:
Wednesday, Nov. 18: Our Provider Relations team (for schools and providers) will be available from 9:30 a.m. – 4:30 p.m. ET. (All other teams maintain normal hours)
Thursday, Nov. 19: Our E-Services (online chat) team will be unavailable from 11 a.m. – 12 p.m. ET. (All other teams maintain normal hours)
Wednesday, Nov. 25: Our Provider Relations (for schools and providers) and E-Services (online chat) teams will be unavailable starting at Noon ET.
Thursday, Nov. 26 and Friday, Nov. 27: Step Up For Students offices are closed for the Thanksgiving holiday.