CONTACT US

Service Center Normal Hours of Operation
Monday – Friday

8 a.m. – 5 p.m. ET (Florida Tax Credit, Family Empowerment, Hope and Reading Scholarships)
8:30 a.m. – 4:30 p.m. ET (All Schools and All Providers)

Monday, January 17, 2022: Our office will be closed in honor of Martin Luther King, Jr. Day.


At times, we may experience high call volume and know your time is important. To help you in a timely manner, we have compiled resources that may be able to assist you. Please take a moment to review these items.

Please note: Processing times for all scholarship programs is currently 2-3 weeks.

Application instructions for students eligible as of July 1, 2021:

Student eligible due to active-duty military member – Application Instructions

Student eligible due to newly-added diagnosis – Application Instructions

Student eligible due to sibling receiving Family Empowerment Scholarship (formerly Gardiner – Application Instructions

FAQs

Florida Tax Credit/Family Empowerment Scholarship (income-based) FAQs

Family Empowerment Scholarship ESA (formerly Gardiner) FAQs

Hope Scholarship FAQs

Reading Scholarship FAQs


Please note: When creating or logging in to your Step Up For Students account we strongly recommend using Google Chrome.

PARENTS

Income-based Scholarships

41-877-735-7837

É info@stepupforstudents.org

For Frequently Asked Questions: FTC Scholarship FAQs


Family Empowerment Scholarship

(formerly Gardiner)

4 1-877-735-7837

É fes-gardiner@stepupforstudents.org

If you have a system/IT related issue, please include a screenshot of your issue.

For Frequently Asked Questions: Family Empowerment  Scholarship (formerly Gardiner) FAQs


Hope Scholarship

4 1-877-735-7837

É hope@sufs.org

For Frequently Asked Questions: Hope Frequently Asked Questions


Reading Scholarship Accounts

4 1-877-735-7837

É reading@sufs.org

For more information: How the Reading Scholarship Accounts Work

SCHOOLS & PROVIDERS

Florida Tax Credit Scholarship

4 1-877-735-7837

Éenrollment@sufs.org


Family Empowerment Scholarship

(formerly Gardiner)

4 1-877-735-7837

Éfes-gardinerpayments@sufs.org


Hope Scholarship

4 1-877-735-7837

Éhopeenrollment@sufs.org


Reading Scholarship Accounts

4 1-877-735-7837

Éreadingprovider@sufs.org

CONCERNS

To report a concern about the potential misuse of either the Tax Credit, Gardiner, Hope, or Reading Scholarship Programs, please email your concern to:

É concerns@stepupforstudents.org


If you have a concern about a private school, please email your concern to:

É schoolchoice@fldoe.org

Note: We cannot take concerns over the phone.

HUMAN RESOURCES

For employment verification please send your requests to:

É SUFSHumanResources@sufs.org


For employment opportunities click here.

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