CONTACT US
Service Center Normal Hours of Operation
Monday – Friday
8 a.m. – 5 p.m. ET (Florida Tax Credit, Family Empowerment, Hope and Reading Scholarships)
8:30 a.m. – 4:30 p.m. ET (All Schools and All Providers)
Monday, January 17, 2022: Our office will be closed in honor of Martin Luther King, Jr. Day.
At times, we may experience high call volume and know your time is important. To help you in a timely manner, we have compiled resources that may be able to assist you. Please take a moment to review these items.
Please note: Processing times for all scholarship programs is currently 2-3 weeks.
Application instructions for students eligible as of July 1, 2021:
Student eligible due to active-duty military member – Application Instructions
Student eligible due to newly-added diagnosis – Application Instructions
FAQs
Florida Tax Credit/Family Empowerment Scholarship (income-based) FAQs
Please note: When creating or logging in to your Step Up For Students account we strongly recommend using Google Chrome.
PARENTS
Income-based Scholarships
41-877-735-7837
For Frequently Asked Questions: FTC Scholarship FAQs
Family Empowerment Scholarship
(formerly Gardiner)
4 1-877-735-7837
É fes-gardiner@stepupforstudents.org
If you have a system/IT related issue, please include a screenshot of your issue.
For Frequently Asked Questions: Family Empowerment Scholarship (formerly Gardiner) FAQs
Hope Scholarship
4 1-877-735-7837
For Frequently Asked Questions: Hope Frequently Asked Questions
Reading Scholarship Accounts
4 1-877-735-7837
For more information: How the Reading Scholarship Accounts Work
SCHOOLS & PROVIDERS
Florida Tax Credit Scholarship
4 1-877-735-7837
Family Empowerment Scholarship
(formerly Gardiner)
4 1-877-735-7837
Éfes-gardinerpayments@sufs.org
Hope Scholarship
4 1-877-735-7837
Reading Scholarship Accounts
4 1-877-735-7837
CONCERNS
To report a concern about the potential misuse of either the Tax Credit, Gardiner, Hope, or Reading Scholarship Programs, please email your concern to:
É concerns@stepupforstudents.org
If you have a concern about a private school, please email your concern to:
Note: We cannot take concerns over the phone.
HUMAN RESOURCES
For employment verification please send your requests to:
For employment opportunities click here.
Have a specific question? To contact a few of our departments:
Development
Provider Relations
Marketing
Student Learning & Partner Success
Policy & Public Affairs
For Media Inquiries