Contact Us

For Parents

For Frequently Asked Questions:
FTC Scholarship FAQs
Gardiner Scholarship FAQs

For help regarding scholarship applications:
4 Call us at 1-877-735-7837
English, Spanish and Creole speaking agents are available to assist you.

Contact Center Hours:  Monday - Friday 8:30 a.m. to 4:30 p.m.

É To contact us via email (families): FTC questions: Gardiner Scholarship questions (PLSA):

É For Gardiner Scholarship providers and questions regarding reimbursement:

Do you have a concern about a private school participating in the Florida Tax Credit or Gardiner scholarship programs? Please submit your concern to the Florida Department of Education by clicking here.

É Do you have a concern about the potential misuse of this program that is not regarding a participating private school? Email us at

Address: Step Up For Students P.O. Box 54429 Jacksonville, FL 32245-4367

5 To receive updates via text: Income-based Scholarship (FTC):
To receive texts in English, please text STEPUP to 51555 To receive texts in Spanish, please text BECA to 51555

Gardiner Special Needs Scholarship (PLSA):
To receive texts in English, please text PLSA to 51555 To receive texts in Spanish, please text APRENDE to 51555 Schools: Please text SUFS to 51555

Contact us

For Schools and Providers

To reach our Service Ambassadors, please call 877-735-7837 and select the option for ‘Providers’ followed by the scholarship program that you are calling about. You may also send an email to

  • Florida Tax Credit Scholarship Service Ambassadors:
    Amanda Jacobson
    Anne Esposito
    Bryant Cabrera
    Gabrielle Hairston
    Stephanie Hunt
  • Gardiner Scholarship Program Service Ambassadors:
    Beatriz Sarmiento
    Erica Guerrero

  • Assistant Director, Provider Relations:
    Mayte Gonzalez
    Phone: 904-352-2245
    Fax: 904-592-6519
For Human Resources

Kevin Law
HR Director
Office: 904.352.2248

For employment opportunities click here.


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