CONTACT US

Service Center Normal Hours of Operation
Monday – Friday

8 a.m. – 5 p.m. ET (Florida Tax Credit, Family Empowerment, Hope and Reading Scholarships)
8:30 a.m. – 4:30 p.m. ET (All Schools and All Providers)

 


At times, we may experience high call volume and know your time is important. To help you in a timely manner, we have compiled resources that may be able to assist you. Please take a moment to review these items.

Please note: Processing times for all scholarship programs is currently 2-3 weeks.

Application instructions for students eligible as of July 1, 2021:

Student eligible due to active-duty military member – Application Instructions

Student eligible due to newly-added diagnosis – Application Instructions

Student eligible due to sibling receiving Family Empowerment Scholarship (formerly Gardiner – Application Instructions

FAQs

Florida Tax Credit/Family Empowerment Scholarship (income-based) FAQs

Family Empowerment Scholarship ESA (formerly Gardiner) FAQs

Hope Scholarship FAQs

Reading Scholarship FAQs


Please note: When creating or logging in to your Step Up For Students account we strongly recommend using Google Chrome.

PARENTS

Income-based Scholarships

41-877-735-7837

É info@stepupforstudents.org

For Frequently Asked Questions: FTC Scholarship FAQs


Family Empowerment Scholarship

(formerly Gardiner)

4 1-877-735-7837

É fes-gardiner@stepupforstudents.org

If you have a system/IT related issue, please include a screenshot of your issue.

For Frequently Asked Questions: Family Empowerment  Scholarship (formerly Gardiner) FAQs


Hope Scholarship

4 1-877-735-7837

É hope@sufs.org

For Frequently Asked Questions: Hope Frequently Asked Questions


Reading Scholarship Accounts

4 1-877-735-7837

É reading@sufs.org

For more information: How the Reading Scholarship Accounts Work

SCHOOLS & PROVIDERS

Florida Tax Credit Scholarship

4 1-877-735-7837

Éenrollment@sufs.org


Family Empowerment Scholarship

(formerly Gardiner)

4 1-877-735-7837

Éfes-gardinerpayments@sufs.org


Hope Scholarship

4 1-877-735-7837

Éhopeenrollment@sufs.org


Reading Scholarship Accounts

4 1-877-735-7837

Éreadingprovider@sufs.org

CONCERNS

To report a concern about the potential misuse of either the Tax Credit, Gardiner, Hope, or Reading Scholarship Programs, please email your concern to:

É concerns@stepupforstudents.org


If you have a concern about a private school, please email your concern to:

É schoolchoice@fldoe.org

Note: We cannot take concerns over the phone.

HUMAN RESOURCES

For employment verification please send your requests to:

É SUFSHumanResources@sufs.org


For employment opportunities click here.

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