CONTACT US


Service Center Normal Hours of Operation
Monday – Friday
8 a.m. – 6:30 p.m. ET (Florida Tax Credit, Family Empowerment, Hope and Reading Scholarships)
8:30 a.m. – 4:30 p.m. ET (All Schools and All Providers)

At times, we may experience high call volume and know your time is important. To help you in a timely manner, we have compiled resources that may be able to assist you. Please take a moment to review these items.

Please note: Processing times for all scholarship programs is currently 2-3 weeks.

Application instructions for students eligible as of July 1, 2021:

Student eligible due to active-duty military member – Application Instructions

Student eligible due to newly-added diagnosis – Application Instructions

Student eligible due to sibling receiving Family Empowerment Scholarship (formerly Gardiner – Application Instructions

FAQs

Florida Tax Credit/Family Empowerment Scholarship (income-based) FAQs

Family Empowerment Scholarship ESA (formerly Gardiner) FAQs

Hope Scholarship FAQs

Reading Scholarship FAQs

Please note: When creating or logging in to your Step Up For Students account we strongly recommend using Google Chrome.

PARENTS

Income-based Scholarships

4 1-877-735-7837 É info@stepupforstudents.org

For Frequently Asked Questions: FTC Scholarship FAQs

Family Empowerment Scholarship

(formerly Gardiner)

4 1-877-735-7837 É fes-gardiner@stepupforstudents.org

If you have a system/IT related issue, please include a screenshot of your issue.

For Frequently Asked Questions: Family Empowerment  Scholarship (formerly Gardiner) FAQs

Hope Scholarship

4 1-877-735-7837
É hope@sufs.org

For Frequently Asked Questions:
Hope Frequently Asked Questions

Reading Scholarship Accounts

4 1-877-735-7837
É reading@sufs.org

For more information:
How the Reading Scholarship Accounts Work

SCHOOLS & PROVIDERS

Florida Tax Credit Scholarship

4 1-877-735-7837 É enrollment@sufs.org

Family Empowerment Scholarship

(formerly Gardiner)

4 1-877-735-7837 É fes-gardinerpayments@sufs.org

Hope Scholarship

4 1-877-735-7837 É hopeenrollment@sufs.org

Reading Scholarship Accounts

4 1-877-735-7837 É readingprovider@sufs.org

CONCERNS

To report a concern about the potential misuse of either the Tax Credit, Gardiner, Hope, or Reading Scholarship Programs, please email your concern to:
É concerns@sufs.org

If you have a concern about a private school, please email your concern to:
É schoolchoice@fldoe.org

Note: We cannot take concerns over the phone.

HUMAN RESOURCES

For employment verification please send your requests to: É klaw@sufs.org

For employment opportunities click here.

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