You should review the page carefully to make sure every question is answered and that all required documents have been uploaded. Some requirements only apply to certain ages, so it may not be immediately obvious what’s missing. For example:

• For FESUA, you must upload a birth certificate (or a nonexpired passport) for students aged three to six years.
• For the Private School Scholarship (FTC/FESEO) or PEP Scholarship, you must upload a birth certificate (or nonexpired passport) for rising kindergarten and first grade students — those who are five or six years old on or before September 1, 2026.

If all required fields and documents are completed but the message still appears, you can reach out for assistance.