Vendor and Product Information

Product Request Forms

Vendor Request Forms

Ivy Kids

Read, play, create, and learn with Ivy Kids monthly book-inspired STEM kits. Ivy Kids creates educational kits for children ages 3-8. Each Ivy Kids kit includes a carefully selected, highly rated children's book and over 12 fun, creative, and unique hands-on activities that promote the development of math, science, literacy, engineering, and art skills through play and exploration. Inside an Ivy Kids kit there are board games, arts and crafts, science experiments, projects, math manipulatives, story characters and so much more. Everything you need is included in the kit and conveniently delivered right to you each month!

Return Policy

Returns on Store orders (non-subscription products) are on a case by case basis and the items are unused and in good condition. Return requests must be made within 30 days of purchase. All return shipping costs are the responsibility of the customer. For more information about our return policy, please send an email to [email protected]. Please enter "Return Request" in the subject line. Include the following in the body of the email:

  • Item and quantity you'd like to return
  • Your order number and the date of purchase
  • Reason for the return

Please mail your return/exchange packages to:

Ivy Kids
Attn: Returns/Exchanges
152 79th Street
Brooklyn, NY 11209.

What phone number/email should parents contact for returns?
[email protected] / (888) 549-0200

What phone number/email can parents contact for support?
Parents can contact [Contact Information] for support.
[email protected] / (888) 549-0200

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KiwiCo

KiwiCo delivers STEM, STEAM, science and art kits that provide serious fun and hands-on learning. Find kits for kids of all ages today!

Return Policy

Subscriptions are not eligible for return or refund, so please choose a duration that best matches to your learning objectives. However, you can switch your subscription crate line (within the same price point):

  • Koala, Kiwi, Atlas, Tinker, Doodle, and Yummy are compatible for switching. Note: Yummy does not have a Deluxe option for switching into.
  • Eureka and Maker are compatible for switching.
  • Note: Panda is not eligible for switching lines.

To switch crate lines, you will need to register a KiwiCo account using the e-mail address you provided Step Up With Students. If you already had a preexisting KiwiCo account, your subscription should be available to edit after your order has been processed.To request switching to a different subscription crate line, please see our support page here:
https://support.kiwico.com/en_us/how-do-i-switch-my-subscription-to-a-different-crate-line-rkbAsvlzv

For all general support, please reach us at [email protected] and provide the following information:

  • Your Order Number
  • Issue
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Lakeshore Learning Materials

Since 1954, Lakeshore Learning Materials has been outfitting schools and educational programs across the country with innovative products, training and customized materials that span the curriculum. Our top-quality products are created by teachers for teachers to meet state and national standards in early childhood and elementary education. Plus, they reflect the latest research in teaching and child development.

Return Policy

How are in-store returns handled?
Lakeshore Learning no longer accepts returns at their retail locations. Please reach out to the number listed below to initiate the return process.

What phone number/email should parents contact for returns?
Lakeshore Customer Service Team can be reached via email: [email protected] or phone 800-428-4414 (Monday to Friday 6am-6pm).

Once the returned item is received, how long will it take to receive a credit back to the scholarship account?
The parent’s account will be credited within 10 business days.

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Leaf'd Box

Leaf'd Box provides vegetable seeds, organically grown plants, and online lessons to teach students every step of gardening. Get 10-60 live vegetable and herb plantlings shipped directly to your door!

Our best-selling plant education kit, includes 30 live vegetable and herb plants, 3 seed packets, a book on how to garden, and  access to an online learning portal that will teach them how to plant, grow, and harvest your very own food. 

The online learning portal includes written lessons, printable handouts, optional quizzes, recipes, and pre recorded videos to teach gardening skills. Subjects in the video lessons include: how to plant a garden, composting, pollination, nucleation, photosynthesis, ecosystems, and more!

All lessons are pre recorded so that students can learn at their own pace. The plant education kit can be used from k-12, and includes recommended lessons for each grade level. 

Return Policy

Non-Plant Product Return Policy: For any undamaged non-live product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note that products can be returned only in the country or region in which they were originally purchased.  The term “Products” does not include any opened seed packets, seedlings or plants.  In the case of items returned with a gift receipt, Leaf’d Box will offer you an Leaf’d Box Gift Card.

Plant Product Return Policy:  Due to the nature of  live items, any opened seed packets, seedlings, flora, or plant product, we are unfortunately unable to accept  returns and have a no-returns policy for these items. We do, however, always want to make sure our customers are satisfied, so please contact us with any concerns and we will do our best to assist and replace your plants if deemed appropriate. Please remember that seed, seedlings and plants are living organisms, and should be treated as such, and should be planted as soon as possible upon receipt.

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Learning A-Z

Learning A-Z provides families a unique digital library of leveled books as well as literacy skill-building tools and games that helps K-5 students advance their reading.

Return Policy

30-Day Guarantee

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Little Global Citizens

The most fun way to explore countries & cultures of the world from home. Award-winning, educational craft kits bring each new country to life through curated crafts, games, story books, recipes & more. Your child will learn so much about the world & the people in it. All supplies included – just open the box & explore. Loved by parents. Adored by kids! Ages 4-10yrs.

Return Policy

Are returns accepted?
Boxes must be returned within 15 days. Must be returned with all contents in original condition. Returns must include PO number, order number and email address associated with the order. For questions, please contact [email protected]. Credit will be issued within 5-10 business days.

What phone number/email can parents contact for support?
Parents can contact [email protected] for support.

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Luminous Minds, Inc

Luminous Minds serves as an award-winning, educational website and early learning platform offering a library of engaging, research-based reading resources designed to support primary-aged students (ages 3-8) with improving reading skills. 

On our website, you can access hundreds of instructional videos, printable worksheets, reading games and a variety of early learning activities specially designed by master educators to teach young children reading and writing foundational skills.  Put the ‘fun’ back into learning and supercharge your child’s desire to learn with our annual subscription.  All activities are easy-to-use and designed to meet the needs of all types of learners. 

Access hundreds of video lessons, printable worksheets, multisensory reading activities, games and more!

Return Policy

We offer 6-month or 12-month subscriptions.  A subscription grants you unlimited access and unlimited downloads to all website resources.  Subscriptions are offered as one-time payments and are non-refundable.  You may manage your account at all times conveniently through your family dashboard.

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Making the Grade College Prep Course

Making the Grade College Prep Course is a 10-day, self-guided course – perfect for 8th grade on up – teaching study skills. Students will learn how to take great notes, how to read their textbooks effectively, how to write papers, how to use their time strategically, and a bunch more. No matter the subject, students will learn how to learn and how to become super students of Excellence. The course is available both online or in the traditional hardcopy version and can change their academic future immediately.

Return Policy

What phone number/email should parents contact for returns?
To receive credit, items must be returned in excellent condition within 10 days of receiving items. Include name, email address, and phone number of purchaser. Credit should be received within 30 days.

What phone number/email can parents contact for support?
Parents can contact Mark Pruitt at 501-827-4021 or via email at [email protected] for support.

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Mango

Mango Languages is a self-paced language learning program designed to get learners speaking a language with confidence. Mango provides over 70 World Language and 21 ESL-learning options.

Return Policy

Are returns accepted? Mango Languages does not support returns, but they do have a 30 day free trial on their website, mangolanguages.com.

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Master Books

The best way to describe the Master Books style of homeschooling is eclectic. By definition, eclectic is to derive ideas, styles, methods, philosophies from a variety of sources. Our curriculum development team has over 25+ years of homeschooling experience. They have worked with gifted to special needs students, implemented top selling homeschool solutions, and employed a number of cutting-edge teaching methods and philosophies of learning. Using that wealth of experience, we take the “best of” ideas to create an effective, individualized learning experience for students based on their strengths, readiness, and interests.

You may see parts of our style that follow a traditional approach, the living stories and shorter lessons similar to a Charlotte Mason approach, or a child-centered, hands-on approach like the Montessori method. Our focus is on developing solutions that are neurodevelopmentally appropriate and use recognized cognitive learning practices to get the best results in a real-world environment.

Return Policy

Returns must be done within 30 days of receipt of order. Please allow 2-3 weeks for processing your refund once the return has arrived.

Products in new & unused condition may be returned for a refund; however, returned product must be packaged securely to avoid damage in transit. Returned orders will be subject to a 15% restocking fee.

If your order was mis-delivered and you never received it, please contact us so we can track down your package with the carrier. If necessary, we will re-ship your order. Refunds will not be issued until we have located the original package, or determined it was lost by the carrier.

Scratch & Dent, Clearance, and Flash Sale items are sold as-is and are not returnable.

Digitally Fulfilled Products are non-refundable.

All of the Science Lab Kits are non-returnable

Send returns Attn: Returns Department to one of the addresses below.

Customers are responsible for return shipping costs.

Shipping Address:
New Leaf Publishing Group, LLC
3142 Highway 103 N
Green Forest, AR 72638

Mailing Address:
New Leaf Publishing Group, LLC
PO Box 726
Green Forest, AR 72638

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