Vendor and Product Information

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Product Request Forms

Vendor Request Forms

TippyTalk

TippyTalk helps non-verbal people communicate. Our two-way picture-based messaging tool works for anyone with speech difficulties. The user taps on preset images or their own images using an iPad to create simple sentences that are read-aloud or sent as text messages to friends, family, teachers, or anyone in their community. It takes less than 5 minutes to set up and start messaging. Message recipients respond by sending audio or pictures or typed message using our TippyTalk Community App on any iOS or Android mobile device. This two-way communication through a private network is sets TippyTalk apart from other AAC systems.

Return Policy

What phone number/email should parents contact for returns?
Unconditional Return for 30 days, Email us at [email protected] and request to have the account stopped. Please provide your name and phone number. For security, we will call to verify the account owner.

What phone number/email can parents contact for support?
Parents can contact [email protected] for support.

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tonies

tonies is a screen free audio system for kids. Through figures called Tonies, children can independently operate a Toniebox to play songs, stories, educational curriculum, and more.

Return Policy

We accept returns of any Tonies or Accessories within 30 days of purchase. Items must be unopened and unused, in their original packaging along with their original contents.

What phone number/email can parents contact for support?
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Tower Garden

With Tower Garden, it's not just about knowledge — it's about nourishing both minds and bodies. By growing their own fresh and nutritious produce, students develop a deeper appreciation for the food they eat and the impact it has on their well-being. As they witness the growth of vibrant greens, succulent herbs, and juicy fruits, they'll be inspired to make healthier choices and develop lifelong habits that promote wellness.

Return Policy

General Return Information

If a customer mistakenly orders the wrong items and wishes to return them, they will be responsible for covering the return shipping costs. Please contact our Customer Care team either via email [email protected] or phone 866-235-0414 for further instructions on how to proceed with your return.

In accordance with our shipping guidelines, pH adjusters are non-returnable due to their classification as corrosive liquids.

Tower Garden HOME and Tower Garden FLEX

We accept returns of Tower Gardens within 90 days of purchase. Prior approval and a prepaid return shipping label from Tower Garden are required. You must ship the Tower Garden within 10 days of receiving the return label. Returns must include all original parts except the liquid starters (pH kit, pH tester, and Mineral Blend). A $75 fee will be deducted from the refund, which will be issued once the return is received and processed by our warehouse. Refunds will be applied to the original payment method only. Returns are not accepted after 90 days from the order date.

Community Garden

Please contact Tower Garden customer care for further information. 1-866-235-0414

LED Grow Lights

LED Grow Lights can be returned within 90 days of purchase. Prior approval and a prepaid return shipping label from Tower Garden are required. You must ship the LED Grow Lights within 10 days of receiving the return label. Returns must include all original parts, including lamps. A $75 fee will be deducted from the refund, which will be issued once the return is received and processed by our warehouse. Refunds will be applied to the original payment method only. Returns are not accepted after 90 days from the order date.

Extension Kits

Extension Kits can be returned within 90 days of purchase. Prior approval and a prepaid return shipping label from Tower Garden are required. You must ship the extension kit within 10 days of receiving the return label. Returns must include all original parts. A $15 fee will be deducted from the refund. Refunds will be issued once the return is received and processed by our warehouse and will be applied to the original payment method only. Returns are not accepted after 90 days from the order date.

Dolly

Dolly returns are accepted within 90 days of purchase. Prior approval and a prepaid return shipping label from Tower Garden are required. You must ship the dolly within 10 days of receiving the return label. Returns must include all original parts. A $25 fee will be deducted from the refund. Refunds will be issued once the return is received and processed by our warehouse and will be applied to the original payment method only. Returns are not accepted after 90 days from the order date.

Support Cages

Support Cages can be returned within 90 days of purchase. Prior approval and a prepaid return shipping label from Tower Garden are required. You must ship the support cage within 10 days of receiving the return label. A $20 fee will be deducted from the refund. Refunds will be issued once the return is received and processed by our warehouse and will be applied to the original payment method only. Returns are not accepted after 90 days from the order date.

Germinator

Germinators can be returned within 90 days of purchase. Prior approval and a prepaid return shipping label from Tower Garden are required. You must ship the germinator within 10 days of receiving the return label. A $15 fee will be deducted from the refund. Refunds will be issued once the return is received and processed by our warehouse and will be applied to the original payment method only. Returns are not accepted after 90 days from the order date.

Supplies

All other supplies not listed in our return policy can not be returned and are not refundable.

What phone number/email can parents contact for support?
Have questions? Visit https://us.towergarden.com/pages/general-product-information or call us at 866-235-0414. Chat is also available by visiting www.towergarden.com
Phone: 
(866) 235-0414
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Tune into Reading

Electronic Learning Products has been publishing the Tune into Reading software program since 2006. It has been implemented in over 1,000 schools across the US and it has helped more than 25,000 struggling readers rapidly increase their reading comprehension levels. Currently in version 8.0, the software includes 9 levels of difficulty (for grades k – 8) and we guarantee the results.
Five Years of independent, university based research done at the University of South Florida documented one full year’s gain, on average, in reading level, for students that used the program for approximately 3 months. Additional research done at Kent State University replicated this result and added more evidence for the effectiveness of using singing to improve reading.
ONE YEAR’S READING GAIN IS GUARANTEED: If your child does not achieve a satisfactory reading gain, we will courteously and quickly refund the purchase price. Reading gains are determined by an assessment after your student completes 900 hours of the Tune into Reading program.

Return Policy

What phone number/email should parents contact for returns?
Parents can call 888-357-8863 or email [email protected] to start the return process.

What phone number/email can parents contact for support?
Phone: 
888-357-8863
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Unlock Math

Unlock Math online math program has been voted #1 by homeschool families 6 years in a row and is a Cathy Duffy 103 Top Pick! The reason? Results. Student achievement, confidence, and skill. Often, a 180-degree change in their attitude towards math. Using a platform that is easily navigated, providing virtual manipulatives that deepen student understanding, giving students access to live math help from expert math teachers, automated grading, and much, much more. This is the online math curriculum that checks ALL your dream curriculum boxes! For grades 6-12.

Return Policy

30 Day Money Back Guarantee
Please include order and/or PO number in your refund request along with your reason.
Expect 3-5 days for your refund to be processed.

What phone number/email should parents contact for returns?
[email protected]
(706) 668-0714

What phone number/email can parents contact for support?
Matthew Blackwood
(706) 668-0714

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Upper Story LLC

Toys are powerful. Our brains are built for playing with them - they're tangible and touchable. We can't help but play with them until we master them. In contrast, many of the subjects important in STEM are abstract and intangible. You can't play with them at all, making it difficult to wrap our minds around them.

At Upper Story, making educational toys means bringing important, but abstract concepts into a tangible, playful form. We create groundbreaking, premium toys that both delight and foster endless curiosity.

Return Policy

With limited exception, Upper Story LLC will accept the return of unopened games within 30 days from the date of purchase. We do not accept the return of replacement parts or puzzle books.

Once your return is received and inspected, if approved, a credit will be applied to your credit card or original method of payment. Refunds may take a few days to appear in your account, depending on your cardholder policy.

Original shipping costs are non-refundable. The customer will be responsible for paying for return shipping.

If your return was a gift, please be prepared to provide an order number or shipping address.

What phone number/email can parents contact for support?
Phone: 
651-231-0617
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Veritas Press

We’re parents, we’re teachers, we’re educators… just like you. What started with a desire to give our children and students the best Christian education possible has transformed into a mission to prepare all children for life! Each and every child has a unique learning style. At Veritas, we recognize this and teach “with the grain.” So, whether a child is a hands-on kinesthetic learner, a visual learner, or an auditory learner, each and every child is set up for success with our three ways to learn.

  1. Live Online Classes are taught by expert teachers in the Veritas Virtual Classroom. Covering every subject Veritas offers, Live Online Classes are for parents seeking additional help teaching, reducing your load and bringing the peace of mind that your child will reach their ultimate potential.
  2. Self-Paced online History, Bible, and Omnibus courses, combining engaging videos, interactive exercises, fun games, and built-in quizzes and exams that create a stress-free option for parents who need to take some of the load off of teaching, yet keeping children excited and eager to learn.
  3. Parent-taught curriculum with scripted lesson plans and the award winning and proven Veritas Curriculum. The scripted lesson plans are designed to help parents plan, teach and organize schooling for any subject.

Return Policy

Physical merchandise may be returned within 90 days of purchase as long as it is in new, unmarked, re-sellable condition. If the item was purchased as part of a kit, all physical items in the kit must be returned. Digital items within a kit are not refundable. We cannot process partial kit returns. To return materials, please visit your customer account to request a return, call our service department at 1-800-922-5082, or send a detailed email to [email protected] to receive a Return Merchandise Authorization (RMA). Veritas Press will provide return instructions with an RMA for approved returns. The customer is responsible for return shipping expenses, except in the event that the original order was damaged, defective, or incorrectly shipped. If your product is damaged or defective, pictures will need to be provided.

Returns sent back within 90 days of purchase without an RMA, or according to return instructions may incur up to a 15% restocking fee due to additional processing cost. Returns sent back outside of 90 days of purchase are not eligible for a refund. Please pack returned merchandise carefully to avoid damage in shipping. Damaged items will be discarded without refund or shipped back at the family’s cost. If items are returned using USPS, we recommend insuring the package.

Once we receive the items according to the instructions provided, the return will be processed, refunded to the original form of payment used, and confirmation of its completion sent. If a refund is due, and the original form of payment is unable to be processed, a refund check will be issued to the billing address on file. If an exchange has been requested, a confirmation email regarding all relevant details will be provided.

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VIAHART LLC

Viahart is a business dedicated to creating high-quality educational and imaginative products for children and families.

Our offerings include creative building toys like Brain Flakes®, a STEM-inspired construction toy designed to spark joy and creativity.

At Viahart, we believe in fostering learning through play, and our products are designed to inspire curiosity, creativity, and fun

Return Policy

At VIAHART, customer satisfaction is highly important to us, so please review the below policy for the condition that is applicable to your order. Please note that returns must be initiated within 35 days of receiving the item in order for the following to apply.

  • If your item arrived later than the forecasted delivery date, we will pay for the return shipping, as well as issue a full refund.
  • If your product has a major defect (or we send you the wrong item), send us a clear picture of the defect to (9O4) 414-4O94‬ or in an email and we will refund you 100% of your order amount without a return.
  • If we cannot identify the defect from the photo we will offer free return shipping and inspect the item when it arrives at our warehouse. If upon our inspection we identify the defect, we will refund 100% of your order. 
  • If you simply want to return the item, we will provide a refund for the item and charge shipping when it arrives at our warehouse if it is in unused and undamaged condition. 

If the return is requested after 35 days of receiving the order, we may deny the return. If we accept it, or if the item is returned in a less-than-new or damaged condition, a 20% restocking fee will be deducted from the refund amount, as well as the return shipping. Of course, this would not apply if the desire to return was caused by something we or our shipping carrier did.

We exercise the right to deny a refund if the item is returned in damaged or destroyed condition, or if the return is requested long past the 35 day return window.

What phone number/email can parents contact for support?
Need help? Text +1 904-414-4094 or email [email protected]!
Phone: 
(904) 414-4094
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VictoryXR

VictoryXR's goal is to bring a more immersive way for students to learn through virtual and augmented reality (VR / AR). No longer do classrooms or virtual learning spaces have to be passive, difficult or unenjoyable.

Experience your curiosities by going, seeing, being, doing, without ever leaving home.

Return Policy

To resolve issues, please reach out to us at [email protected].

If issues cannot be resolved and you are still not satisfied, we will offer a full refund within 2 weeks of purchase.

Headsets must be returned to the manufacturer only.

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Waseca Biomes

Waseca Biomes is a small, women-owned company based in Athens, Georgia. We have been building and self-publishing our educational materials for over twenty years. We value the systematic approach of the Montessori Method and strive to develop materials that isolate the principles being taught to help a guide introduce concepts and build a child’s skills in manageable increments.

Our materials emphasize building language skills in conjunction with environmental and cultural studies. Our products and lessons are easily integrated with traditional Montessori lessons and provide unique approaches to exploring our Universe and our planet with students. We believe that inviting children to learn about the world through biomes opens them up to the wonders of nature, stimulates their curiosity, and hones their critical thinking skills.

Return Policy

Please promptly unpack your order completely when you receive it. Please let us know within 30 days if there were any hiccups with your order. If you have any questions or issues, please send an email with your order # in the subject line to [email protected].

  • If you are missing an item (or any parts or pieces), let us know via email and we will get it on its way to you ASAP.
  • If you have received an incorrect item, email us and we will send you a return shipping label.
  • If you have received a defective item, shoot us an email and we will send a replacement and a shipping label for the defective item’s return.
  • If you have changed your mind about something you purchased, send along an email to begin the return process. Per our policy, we credit non-defective returns toward your next purchase. We do not issue refunds for non-defective purchases. Shipping costs for these returns will be the buyer’s responsibility.
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